FAQ - EYC & Do more. Be more.

1. USING THE myEYC APP

• Where are the previous EYC apps?

The current myEYC Mobile App will cease to exist, to pave the way for a new and improved version. This transition is necessary to enhance security and data protection for our users. Due to these upgrades, existing users will need to download the new app and create a new account using their current card number.

This process ensures that all user data complies with the latest security standards, providing a safer and more secure user experience. Thank you for your understanding and cooperation during this transition period.

• I had an account on a previous EYC app, what do I do now?

To ensure that the transition is kept to the highest standard, all data stored in the previous versions of the app will be destroyed.

This means that all cardholders that had created an account in previous versions of the app will need to create a new account using their European Youth Card number. We know that this is not ideal, but we promise that creating a new account won’t take more than 5 minutes!

• How can I choose and change the language?

You have the option to choose your language when registering on the myEYC app. You can also change the language at any time by heading to the ‘Profile’ menu, then ‘Settings’ on the app.

We are gradually adding languages. If your preferred language is not yet available, please select another one in the meantime.

• Can I add multiple European Youth Card to the same account?

Yes, if you have several European Youth Card, there is no need to create different accounts for each. Create one account on the myEYC app with one of your card number. Then, click on the ‘+’ next the card to add your other European Youth Cards.

• I’m looking for a specific discount, how can I find it?

All discounts can be viewed via the myEYC app or via our website.

First, filter the discount according to the country you are in (or will be visiting). Then search for discounts with the other filters or by typing in the name of the discount.

• I made a typo on my date of birth. How can I change it?

Don’t worry! All you have to do is:

Go to Profile -> click on the ✏️ next to your DoB and type your correct your date of birth.

Note: Keep in mind that you can only change your DoB once, make sure you do it correctly! We limit the number of times you can change this field to prevent cardholders from sharing the card details with other people.

• I made a typo in my name. How can I change it?

Don’t worry! All you have to do is:

Go to Profile -> click on the ✏️ next to your name and type your correct your name + surname.

Note: Keep in mind that you can only change your name once, make sure you do it correctly! We limit in the number of times you can change this field to prevent cardholders from sharing the card details with other people.

• Where can I see all my discount vouchers?

For some online discounts, you need to download a voucher to access them. This can be done directly via the app. To view all your vouchers, head to the ‘Profile’ tab, then ‘Settings’ on the app.

• I’m under 18, why can’t I access the forum?

Cardholders under the age of 18 are not allowed to access the forum section in the new myEYC mobile app because it is an unmonitored space. Users can freely share their thoughts and opinions, and this is not moderated.

This restriction is in place to protect younger users from potential exposure to inappropriate behaviours, language, or content that may not be suitable for minors.

We believe that ensuring a safe online environment is crucial, as children and teenagers may be more vulnerable to negative influences, cyberbullying, and privacy risks. By limiting access to adults only, the app aims to create a safer community and comply with best practices for protecting minors online.

• I’m under 16, why must I get my parents’/guardian’s consent?

Parental consent is necessary for the new myEYC mobile app when processing personal data of young cardholders under 16 years of age.

Under the General Data Protection Regulation (GDPR), children’s personal data requires special protection due to their lower awareness of risks involved in data processing. Article 8 of the GDPR mandates that if a child is under 16, consent for processing their data must be given or authorised by a parent or guardian.

• Is the app available on devices that use unsupported software?

The myEYC Mobile App is available for both Android and iOS devices.
However, it is important to ensure that your device is running a supported version of the operating system. The app may not function properly on devices with outdated or unsupported software versions.

For the best experience and security, users should keep their devices updated with the latest software.

• European Solidarity Corps: I was communicated an invalid URL; which app should I use?

We apologise for the error, the distribution of the EYC for ESC participants is done through the European Commission’s system, making changes in the system takes slightly longer.

This is why you may have received the link to the old app. In any case, don’t worry, you can download our new app here for iOS and here for Android, and create an account with the EYC Number that you received from the European Commission.

• DiscoverEU: I have the card in the DEU app, can I also use it in the myEYC app?

The DiscoverEU Travel App already includes a section for the European Youth Card. Therefore, you don’t need to do anything else.

However, you can always download the myEYC mobile app and learn more about the available discounts and opportunities to EYCardholders.

2. ABOUT THE EUROPEAN YOUTH CARD (EYC)

• What is the European Youth Card (EYC)?

At its core, the European Youth Card (EYC) allows you to access discounts and opportunities across Europe. If you are travelling or staying locally, the EYC offers a broad selection of online and in-store advantages. It also allows you to participate in programmes and dedicated events only available to cardholders.

• Is there a difference between the European Youth Cards issued in different countries?

One card, multiple faces.

The European Youth Card has different designs, depending on partners that issue it in different countries. However, all EYCs have access to the same discounts across Europe. Therefore, you can get the card from any country and have access to all the discounts outlined on our discount portfolio!

In practice, we encourage you to get the card from the country in which you reside. This is because some additional discounts might be available to local cards only.

• What is the age restriction for using the European Youth Card?

The European Youth Card is available to all young people, regardless of their country of origin, as long as they are under the age of 31 (or 26 depending on your country). Make sure to check the conditions before getting the card.

• How much does it cost?

The price varies from country to country. More information on this can be found on our members’ websites. Check out the card in your country for more information.

• Where can I get the European Youth Card?

You can get the EYC via our online Kiosk - select your country and you will be redirected to the relevant website (i.e. if one of our members distributes the card in your country, you’ll be redirected to their website).

We recommend getting the card from the country you are residing in, to make the most of the local perks.

• I’m not from Europe, can I get the card?

Of course! The EYC is available to any young person, no matter their nationality or where they live as long as they are younger than 31 years of age. If that's you, head to our online Kiosk to get the card within minutes!

• How can I access the European Youth Card?

Before accessing the card, you first need to order it. Follow the steps in ‘Where can I get the EYC?’

After that:

Did you get the EYC with one of our members? They will contact you with the next steps.
Did you get the card from the EYCA website? After you complete your purchase, we’ll send you an email with all the information you need.

Once you’ve ordered the card, you can use the card details to log into the myEYC app.

• Will I receive a plastic card?

If you bought your card from the EYCA Kiosk, then it’s available via the EYC app solely. Plastic cards are no longer available as advertised.

If you got your card with one of our members, please check on their website.

• I bought my card via the EYCA kiosk, but did not receive it.

Orders from the EYCA Kiosk are processed automatically. Your card details will appear on the screen directly after the purchase and will also be sent to your email address.

Please check your spam folder in case the email ends up there. If you did not receive the email after 24 hours, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

3. DISCOUNTS

• Where can I see the full list of discounts?

The discounts available to all European Youth Cards, no matter through which organisation they are issued, are available on the discounts page of the EYCA website.

It is possible that some additional discounts are accessible to cards bought locally. This is due to the agreement between the discount provider and our members. As such, we recommend getting the card from the country you are based in, to make the most of the local perks.

• How can I access in-store discounts?

You need to show your European Youth Card. The retailer may also ask for your ID to prove your identity.

• How can I access online discounts?

For online discounts, you may need to enter your EYCA number (16 digits) which can be found on your European Youth Card.

• Are all discounts available to all EYC cards?

However, most discounts are available to all cards. The full list of discounts available to all European Youth Cards, no matter through which organisation they are issued, is available on the discounts page of the EYCA website.

•I was unable to access a discount, what should I do?

If you’ve been unable to access a discount, please make sure to check our website to verify the conditions. If you meet the discount’s conditions, but were anyway refused a discount, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. explaining the situation and we’ll aim to resolve it quickly.

4. EUROPEAN SOLIDARITY CORPS (ESC)

• What’s the difference between the European Youth Card and the EYC for European Solidary Corps participants?

All cards allow you to access thousands of discounts across Europe, and unlock opportunities for skills development. The full list of discounts available to all cards is available on the discounts page of the EYCA website.

The difference between these cards is how you can get them:

- The European Youth Card can be ordered through the EYCA members and via the EYCA Kiosk.
The EYC for European Solidarity Corps participants is available to anyone currently doing a voluntary project under the European Solidarity Corps. More information is on the European Volunteer Card section of the EYCA website.

• I’m a European Solidarity Corps participant, how can I get the card?

All European Solidarity Corps participants will receive their cards automatically and free of charge from the European Commission. After having started your ESC project, you will receive an email with your EYCA number and the instructions to follow.

The European Volunteer Card is accessible exclusively via the myEYC mobile app on Android and iOS (add links).

If you did not receive your European Youth Card, follow the steps on the European Volunteer Card section of the EYCA website.

• What’s the validity of the EYC for European Solidarity Corps participants?

The European Youth Card for ESC volunteers is valid for 18 months from the moment you receive the email containing the card information.

It is possible that, when you first access your card on the app, the validity is incorrect. It will be updated automatically within 7 days, but you may need to reset the app. To do this, log out-in and hard close the app. The correct expiry date should then appear.

5. DISCOVER EU

• What’s the difference between the European Youth Card and the EYC for DiscoverEU participants?

The difference between these cards is how you can get them:

The European Youth Card can be ordered through the EYCA members and via the EYCA Kiosk.
The EYC for European Solidarity Corps participants is available to anyone currently doing a voluntary project under the European Solidarity Corps. More information is on the European Volunteer Card section of the EYCA website.
The DiscoverEU European Youth Card is available to anyone participating in the DiscoverEU programme.

• What’s the validity of the EYC for DiscoverEU participants?

The DiscoverEU European Youth Card is valid for 12 months from the moment you activate it in the app. Once the card is activated, it is no longer possible to change the expiry date. Make sure to plan this activation according to your travel period.

• How can I access the EYC for DiscoverEU participants?

All DiscoverEU participants receive a European Youth Card. It is free of charge. The information to access the card is sent by email by the team arranging your DiscoverEU travel participation.

To access the DiscoverEU European Youth Card, you need to log into the DiscoverEU app. The card is valid for 12 months from the moment it is activated.

You can also use the myEYC app by registering with your card number.